CLIENT TESTIMONIALS
Aore Island Resort, Vanuatu, Lisa Gray – Owner
Aore Island Resort is a Boutique Resort consisting of 18 bungalows in the Northern part of Vanuatu. With our remote location and Vanuatu being a relatively new destination in the tourism sector we knew we needed people on the ground who really understood our product. We were unhappy with our current representation when Your Tourism Matters reached out to us, we quickly organised a face-to-face meeting and after 15 minutes of discussions we knew this was a great fit for us.
Both Karen and Jessica could see immediately our weak spots and made some fine tuning before hitting the ground running. Since their engagement they have proven to be knowledgeable and professional in all our dealings.
Your Tourism Matters were appointed July 2019 and within a short period we could see results. They have worked tirelessly during Covid-19 to support us any way they can, and we look forward to our future dealings with them.
Beachcomber Group, Fiji, Anu Murti - OWNER
Beachcomber Fiji Group appointed Your Tourism Matters in 2018 to cover Leisure and MICE markets for Australia and New Zealand, over the years Karen and Jessica have ensured that all 3 of our resorts are promoted to all trade partners in Leisure and MICE. Karen and Jessica have attended trade shows, conducted sales trips both domestically in Australia and internationally and have always presented themselves professionally on our behalf. During covid Karen and Jessica continued to work hard to promote the Beachcomber Group and we continue to appoint Your Tourism Matters to promote us to all trade partners.
Historic Village Herberton,
Tanya Snelling - Marketing Director
Your Tourism Matters was referred to our business, the Historic Village Herberton, when we were seeking professional and expert advice to take our tourism business to the next level. Over the last four years, Jessica has proven to be a dedicated, committed and an invaluable member of the team, out there, doing what she does best, sharing the story of our experience. She is great to work with, and in this new COVID-19 era, has shown great flexibility and ingenuity to help keep our business front of mind in a highly competitive space.
ARAJILLA LORD HOWE ISLAND, BILL SHEAD -OWNER
We engaged Jessica Ireland in February 2016 as our Sales & Marketing representative and in this capacity, Jessica has been opening new channels, training agencies and other sellers of our product, managing digital sales and attending Trade Shows on our behalf. We have been introduced to new opportunities unheard of before Jessica came along. Since we engaged Jessica our business has improved out of sight and continues to do so with fresh marketing discoveries being found under her diligent guidance. She is by far the most effective person we have been involved with in marketing in the thirty years of our ownership. We are delighted with her contribution to the success of our business.
DREAMTIME RESORTS, GARRY MCKENZIE - MANAGING DIRECTOR
Dreamtime Resorts contracted Karen from Your Tourism Matters to assist with the sales and marketing of our properties to the Corporate and PCO market from late 2016. The MICE/Corporate market had not previously been fully explored and with Karen’s contacts in this market it has been instrumental in the success we have seen. She has been dedicated and committed and has been able to introduce the properties into a number of new avenues and securing quite a number of different business contracts and events for Dreamtime Resorts. Due to this success, we decided then to also contract Your Tourism Matters to assist us with the leisure market.
Both Karen and Jessica are extremely professional and have built a number of strategic relationships over the years and this can be seen by where Dreamtime Resorts are being distributed and the business coming through. I would have no hesitation in recommending Your Tourism Matters and welcome anyone to contact me directly. We continue to contract Your Tourism Matters for both MICE and Leisure and believe we will do so for many years to come.
GOLD COAST WATERSPORTS, CHANTAL MURPHY - FORMER OWNER
Gold Coast Watersports have been outsourcing our marketing to “Your Tourism Matters” both on our Inbound and corporate markets since October 2015. I have been very satisfied with the work done by Jessica Ireland and Karen Maher so we have continued our relationship each year. We have already seen an improvement in our exposure to the tourism industry and they have helped us understand the different markets available and how best to approach them in order to increase our sales. We have seen some sales coming from new markets introduced by Jessica and Karen. They both have a great deal of contacts within the tourism industry and their professionalism is outstanding. They bring to our business a wealth of knowledge and ideas in the marketing planning and growth of our company. We engaged Your Tourism Matters for 4 years before selling our business.
LAGOONS 1770 RESORT & SPA, 1770, SIMON DELLA SANTA - FORMER MANAGING DIRECTOR
Lagoons 1770 Resort & Spa contracted the services of Your Tourism Matters in April of 2016 to assist drive our brand in both the leisure & corporate markets. This partnership has been paramount in ensuring Lagoons 1770 Resort & Spa gain increased visibility within our core domestic market and further drive the international visitation in region. Partnering with YTM provided both parties a wonderful opportunity to further build on our respective business and the relationship has only strengthened in the last 12 months. Other tourism operators in region have also identified the opportunity to partner with YTM, and we encourage these business to jump on board as this will only increase visibility of our region. In these tough economic conditions, the theory of “partner of perish” rings true. The success of each entity is a reflection of our positive partnership and being able to work affectively for mutual success.